Company is a USA based designer & manufacturer of robots used in logistics and hospitality sector. Robots are designed in its head-quarters in California, USA. Designs are sent to its contract manufacturer in China.After Production, robots are warehoused in different fulfilment centers located in South Korea, Singapore, Europe and USA.
When the contract manufacturer starts the production, necessary supplies for the production had to be ordered by it US headquarters. Procurement team in USA had to rely on the inventory data provided by the contract manufacturer by email which was many times incorrect and revised resulting in over or under stocking of supplies.
When production is running, people in headquarters do not had any idea how many have been produced and how much supplies have been consumed until the contract manufacturer provides the information by email.
Each of the warehouses in different locations had their own system of inventory keeping which the headquarters had to collate and used to maintain in a spread sheet.
Sales made from each warehouses was also informed to headquarters through email and was updated to company’s books of accounts, many a times almost a month after the actual sales took place.
Arka’s cloud solution connected USA headquarters, manufacturer in China and the fulfilment centers in different locations together on a single platform.
Arka’s user based access control features helped company to give access to users based on their role.
Arka’s integration with QuickBooks have made accounting real time. Manual data collation and updation is no more required.
Arka’s customized reports have helped the management to understand their complex business with clarity helping in better decision making.
Due to ready availability of inventory data, procurement is smooth and has reduced production delays by 30%.
Work load on the accounting team in headquarters have reduced by at least 50% as all the work relating to co-ordination and manual collation of data among manufacturing facility and fulfillment centers is done away.
Time between a transaction and the recording of the same in the books of accounts have reduced from an average 20 to 30 days to 0 days making accounting real time.
Customer grievances are being addressed very quickly as all the data is centrally available and customer grievances and escalations have come down by 30% .