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Arka Inventory is a comprehensive solution designed for effective inventory, purchase, warehouse & cost management purposes.
Overview
This Fulfillment Policy outlines the terms and conditions governing the delivery, access, and support of services provided by Arkainventory.com. We are committed to ensuring that our customers receive efficient and seamless service through our platform.
Service Delivery
– Account Activation: Upon successful purchase or subscription, customers will receive an email with instructions for account activation. This email will be sent to the registered email address provided during the purchase process.
– Access to Services: Once the account is activated, customers will have immediate access to all services offered by Arkainventory.com through a secure online portal.
Service Availability and Uptime
– Uptime Commitment: We extend the uptime stated by salesforce.com, ensuring our services are accessible to customers with minimal interruptions. Scheduled maintenance or any expected downtime will be communicated in advance to customers.
– Continuous Monitoring: Our technical team continuously monitors the platform to ensure optimal performance and quick resolution of any potential issues.
Updates and Enhancements
– Regular Updates: Arkainventory.com regularly deploys updates to enhance functionality, security, and user experience. These updates are automatically applied with no action required from the customer.
– Feature Enhancements:*Customers will receive new features and necessary enhancements as they are developed, ensuring they always have access to the latest tools and capabilities.
Customer Support
– Support Channels: We provide customer support through email, live chat, or phone. Our support team is available Monday to Friday, 9 AM – 6 PM IST to assist with any queries or issues.
– Response Times: We aim to respond to all customer inquiries within 24 hours. For urgent matters, priority support is available.
Billing and Payments
- Billing Cycle: Customers are billed on a annual basis, with the first payment processed at the time of subscription. Recurring payments are automatically charged based on the selected billing cycle.- Refund Policy: Refunds may be provided as per our refund policy which is 30-day trial period.
Cancellation and Termination
– Customer-Initiated Cancellation: Customers can cancel their subscription at any time through their account settings. The service will remain active until the end of the current billing cycle, after which access will be terminated.
– Termination by Arkainventory.com: We reserve the right to terminate a customer’s access to services if they violate our Terms of Service or engage in activities that compromise the security or integrity of our platform. In such cases, no refunds will be provided.
Data Management and Retention
– Data Retention: Upon cancellation or termination of services, customer data will be retained for 30 days to allow for data export. After this period, data will be permanently deleted from our systems.
– Data Export: Customers have the ability to export their data at any time through the platform. Instructions on how to export data can be found in our support documentation.
Changes to This Policy
– Policy Updates: Arkainventory.com reserves the right to update this Fulfillment Policy as necessary. Any changes will be communicated to customers via email and will take effect immediately upon posting on our website.
Contact Information
For any questions or concerns about this Fulfillment Policy, please contact us at support@arkainventory.com
Arka Inventory is a comprehensive solution designed for effective inventory, purchase, warehouse & cost management purposes.
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